Rubbish Clearance Greenwich Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Greenwich provides rubbish clearance and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company means Rubbish Clearance Greenwich, the provider of rubbish removal and associated services.

Customer means any individual, business, organisation or other entity that places a booking or uses the services of the Company.

Services means any rubbish clearance, waste collection, bulky waste removal, garden waste removal, office or household waste removal, and any related services provided by the Company.

Waste means any items or materials presented for collection and removal by the Customer, subject to the restrictions and requirements set out in these Terms and Conditions and in applicable waste regulations.

Premises means the property or location from which the Company is requested to collect the Waste.

2. Scope of Services

The Company provides rubbish clearance and waste collection services within its designated service area. The type of Waste the Company can collect includes general household rubbish, office waste, garden waste, and certain types of bulky items, subject to restrictions imposed by law and by these Terms and Conditions.

The Company reserves the right to refuse to collect Waste that is hazardous, dangerous, illegal, excessively heavy, contaminated, or otherwise unsuitable for collection or disposal under applicable waste management regulations or health and safety requirements.

The Customer is responsible for ensuring that the description of the Waste given at the time of booking is accurate, complete and not misleading, so that the Company can allocate appropriate resources and provide an accurate quote.

3. Booking Process

Bookings for Services may be made by telephone, email, online enquiry form or any other method accepted by the Company from time to time. When placing a booking, the Customer must provide full and accurate information, including:

a. Name and contact details of the Customer

b. Address of the Premises where the Waste is to be collected

c. Description, approximate quantity and type of Waste

d. Access details, including any parking or loading restrictions

e. Preferred date and time window for collection

The Company will provide an estimate or quote based on the information supplied. Any quote is given in good faith but may be revised if the actual volume, type or location of the Waste differs from that described by the Customer, or if additional work is required, such as dismantling items, sorting or extra loading due to access restrictions.

A booking is only confirmed when the Company has accepted it and communicated confirmation to the Customer. The Company reserves the right to refuse a booking at its absolute discretion.

4. Access and Customer Obligations

The Customer must ensure that the Company and its operatives have safe, lawful and suitable access to the Premises at the agreed time of collection. This includes arranging necessary parking, permits or permissions where required.

The Customer must ensure that the Waste is clearly identified and, if agreed in advance, is placed in the specified location ready for collection. Where the Company has agreed to remove Waste from inside a building, yard or garden, the Customer must ensure safe and unobstructed passage for operatives and equipment.

The Customer must not present for collection any Waste that is prohibited or that falls under specialised hazardous or regulated waste categories without prior written agreement from the Company. Prohibited items may include, but are not limited to, asbestos, clinical or medical waste, certain chemicals, liquids, gas bottles, and materials requiring specialist handling or permits.

5. Pricing and Payment Terms

Prices are typically based on volume, weight, type of Waste, labour required and access conditions. Any initial quote is an estimate and may be adjusted on site if the Waste is significantly different in volume, type or handling requirements from the details given at the time of booking.

Unless otherwise agreed, payment is due on completion of the Service on the day of collection. The Company may, at its discretion, require a deposit or full payment in advance, particularly for larger jobs or commercial contracts.

The Company accepts payment by standard methods agreed at the time of booking. The Customer must ensure that adequate funds or means of payment are available at the agreed time.

Where payment terms have been agreed on account, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date. The Company reserves the right to charge interest and reasonable recovery costs on late payments in accordance with applicable law.

6. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing notice to the Company. Where possible, the Customer should give at least 24 hours notice prior to the agreed collection time.

If the Customer cancels with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge a reasonable cancellation fee, which may include costs incurred in travel, staff time and lost bookings.

If the Company is unable to attend at the agreed time due to circumstances beyond its reasonable control, such as severe weather, traffic incidents or operational issues, the Company will inform the Customer as soon as reasonably practicable and arrange an alternative collection time. In such cases, the Company will not be liable for any loss, damage, costs or expenses arising from the delay, but any prepayments will remain valid and applied to the rescheduled collection.

7. Waste Handling, Recycling and Disposal

The Company will handle, transport and dispose of Waste in accordance with applicable waste management legislation, environmental regulations and duty of care requirements. This includes taking Waste only to licensed disposal, treatment, transfer or recycling facilities.

By using the Services, the Customer appoints the Company to act as its agent in arranging lawful disposal or recovery of the Waste. The Customer confirms that it has authority to permit the removal and disposal of all items presented as Waste.

The Company aims where reasonably practicable to maximise reuse and recycling of collected items. However, the Company does not guarantee that any particular item or percentage of Waste will be recycled or reused.

The Customer must not include in the Waste any items that may cause damage, pollution, health risks or breach of environmental law, including but not limited to hazardous substances, unless there is a specific written agreement with the Company for the handling of such materials.

8. Title, Risk and Responsibility for Waste

Responsibility for the Waste remains with the Customer until it is collected by the Company. At the point the Waste is loaded onto the Companys vehicle, title to and responsibility for the Waste transfers to the Company, except where the Waste is found to include prohibited items, hazardous materials not disclosed in advance, or items that the Customer did not have the right to dispose of.

If, after collection, the Company reasonably suspects that the Waste contains prohibited materials, illegally disposed items or items the Customer had no authority to discard, the Company may take appropriate steps, including returning such items to the Customer, reporting matters to relevant authorities, or charging the Customer for any additional handling or regulatory costs incurred.

9. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability to the Customer is subject to the limitations set out in this clause.

The Company will not be liable for any indirect, consequential or economic loss, including loss of profits, business, revenue, anticipated savings or goodwill, arising out of or in connection with the provision of the Services.

The Company will not be liable for any damage to property where such damage is caused by defects, weakness or pre-existing condition of the Premises, access routes, driveways, flooring, walls or fixtures, or where the Customer required the Company to access areas or move items in a way that a reasonably prudent contractor would consider unsafe or inappropriate.

If it is necessary to remove doors, fences, gates or other fixtures to gain access, the Company will take reasonable care but is not responsible for restoring them to their original condition unless expressly agreed in writing as part of the Service.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

Subject to the foregoing, the total aggregate liability of the Company to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Service giving rise to the claim.

10. Customer Warranties and Indemnity

The Customer warrants that:

a. It has full authority and right to permit removal and disposal of all Waste presented to the Company.

b. The Waste does not contain any prohibited, hazardous or special waste that has not been disclosed in advance and agreed in writing.

c. All information provided to the Company in relation to the Waste, Premises and access is true, accurate and complete.

The Customer agrees to indemnify and keep indemnified the Company from and against any claims, losses, liabilities, fines, penalties, costs and expenses arising from any breach of these warranties or from any unlawful or improper presentation of Waste.

11. Delays and Events Beyond Control

The Company shall not be in breach of these Terms and Conditions or otherwise liable for any delay or failure in performance caused by events beyond its reasonable control. Such events may include but are not limited to extreme weather, road closures, traffic incidents, strikes, equipment failure, power outages, or acts of public authorities.

Where an event beyond the Companys control occurs, it will use reasonable endeavours to notify the Customer and to resume Services as soon as reasonably practicable. Any time for performance will be extended by a period reasonably necessary to overcome the effects of the event.

12. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, it should notify the Company as soon as possible, providing full details of the issue. The Company will investigate and aim to resolve complaints promptly and fairly.

Where a dispute cannot be resolved between the parties through informal discussion, either party may seek to resolve the dispute through mediation or other agreed alternative dispute resolution process, before resorting to court proceedings, where appropriate.

13. Data Protection and Privacy

The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing the Services, taking payment and managing its customer relationship. The Company will handle personal data in accordance with applicable data protection legislation.

The Customer is responsible for ensuring that any personal data it provides is accurate and for informing the Company of any changes to contact details that may affect provision of the Services.

14. Changes to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise notified to the Customer and will apply to bookings made after that date.

For ongoing or long-term service arrangements, the Company will provide reasonable notice of any significant changes to these Terms and Conditions that might materially affect the Customer.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations where reasonably necessary for the efficient provision of the Services.

These Terms and Conditions, together with any written quote or booking confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.